Operational optimization
Customer experience transformation
Customer experience transformation
Business processes re-engineering, workflow automation, CRM implementation support, scrum methodologies adoption.
According to a 2024 report by The RevOps Team, 92% of businesses acknowledge the role of CRM software in achieving their revenue objectives.
Customer experience transformation
Customer experience transformation
Customer experience transformation
Strategy and governance model, customer-centric culture (company-wide CX KPIs and frontliners guidelines), journey design, voice of customer platforms integration.
According to Zendesk's 2024 Customer Experience Trends Report, 52% of customers will switch to a competitor after a single negative experience.
Customer care setup
Customer experience transformation
Customer care setup
Strategy development, technology selection, process optimization, staff training, and performance management to ensure operational efficiency.
According a Forbes, 41% would be willing to pay more if they knew they would never have to wait on hold for customer support.
Salesforce optimization
Marketing and communication
Marketing and communication
Targeted sales team uplift, including account management, sales lead management, sales commission schemes, and sales reps upskilling.
According to a 2019 Gallup Poll, companies implementing account management strategies have experienced a 50% increase in revenue/sales..
Marketing and communication
Marketing and communication
Marketing and communication
Digital media strategy, brand management, product and services positioning, targeted promotions, and event management.
According to Aberdeen Group 2019 report,
organizations aligning their sales and marketing teams achieve 32% higher revenue, 36% greater customer retention, and a 38% higher win.
Performance management
Marketing and communication
Performance management
Holistic performance management, including KPIs definition and ownership, balanced scorecards, target setting, and performance review and analysis.
According to survey conducted by 2BC Active Management, 77% of organizations found their balanced scorecard to be extremely or very useful, and 75% used it to influence business actions.